Hotel rules and regulations

Bank transfer (accommodation bill must be settled before check-in);
Credit card (VISA, Maestro, MasterCard);
Cash in euros;
Coupon, travel voucher or gift card for a specific service;
Gift card with a cash value issued with cooperation partner (like Dāvanuserviss.lv, Dāvanusala.lv, Gribuatpusties.lv, etc.) can be used to pay for services for standard price.

Guest must provide valid passport, ID card to check-in at the hotel.
Booking can be guaranteed with prepayment (not later than 24h before arrival).
If guest doesn’t arrive till 18:00, hotel holds the right to sell the room to other guests (if guest hasn’t informed about arrival time).
If booking is not guaranteed, guest can choose a room only from ones that are available on the day of arrival.
Guaranteed reservation can be cancelled without penalty 48h before arrival.
If guaranteed reservation is cancelled less than 48h before arrival or guest doesn’t arrive, hotel holds the right to charge the client in the amount of first night of accommodation.

Gift card is a non-monetary payment method which can be used to pay for SPA Hotel Ezeri services.
Gift card buyer, when purchasing the gift card, becomes it’s user and by the purchase certifies that gift card usage regulations are read, agreed upon and will be followed.
If the gift card is given to someone else, the user commits to inform this other person (from now on the new user) about the rules of gift card usage.
Gift card can be used as a payment method for SPA Hotel Ezeri services one time. When paying by gift card, it is returned to hotel’s administration.
Gift card can’t be used as a payment method for SPA Hotel Ezeri services that are booked through partners’ sales channels (for example Booking.com, Davanuserviss.lv, Lieliskadavana.lv, etc.).
Gift card can be used together with other means of payment – bank card or cash, if the total amount of the services exceeds gift card value.
Gift card can’t be exchanged for cash. Unused gift card value is not reimbursed. In case of gift card loss, the gift card can’t be renewed.
Gift card is valid 12 (twelve) months from the day of purchase. Gift card with expired usage date can be renewed, cost 10 euros.

Free parking is available to hotel guests.
The hotel is not responsible for the car parked in the parking. The parking is not guarded.

Laundry service is available at the hotel. Service availability must be consulted at the reception desk.

Pets are welcome, their stay at the hotel must be arranged with hotel’s administration in advance (only small size animals). Extra charge for a pet – 30 EUR per night.
Guest holds full responsibility about its pet. Any damage caused by the animal will be the responsibility of the owner. In case of noise or inconvenience caused by the pet, the hotel reserves the right to charge a penalty up to 200 EUR.

Smoking is prohibited in the hotel. The fine for smoking in the rooms is 250 euros per person.

It is not allowed to disturb other guests with noise or other behaviour. There are quiet hours from 23:00 until 6:00.
For security reasons it is forbidden to accept guests after 23:00 at the hotel that are not accommodated. Client holds full responsibility of it’s guests and their behaviour.
It is forbidden to damage hotel’s equipment. If any damage is spotted at the time of arrival in guest room, please, contact reception desk to avoid misunderstandings.
Any damage caused by the guest must be reimbursed to the hotel according to its value.
Hotel staff holds the right to refuse a service to a client that is under influence of drugs or alcohol. In this case money for prepaid or booked services will not be returned.
Hotel doesn’t hold responsibility for guest belongings left unattended.
If after confirmation of accommodation service, hotel cannot accommodate client in the category of room it has booked, hotel is obliged to offer accommodation, without any extra payment, in another hotel of similar standard in the vicinity of Hotel and to
inform the clinet about the hotel change.
If the client stays at the hotel for more than one night the staff make daily cleaning. Staff don’t make daily cleaning only if it is “Do not disturb” sign on the door.

Not allowed

Bringing and consuming alcoholic beverages. Penalty – 300 euros.
Smoking. Penalty – 250 euros.
Jumping into the pool (pool depth 1.4 m).
Use creams, ointments, scrubs, etc. in the saunas.
When visiting the SPA center, be sure to wear swimsuits or other suitable clothing.
Be sure to take a shower before and after visiting the sauna and pool.
After SPA center visit please hand over your towel and key to the administrator. Penalty for losing the towel or key – 10 euros.
During SPA center visit the adults assumes full responsibility for the child while using the SPA area.